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Communicate with at least three internal and at least three external customers in your workplace. Channel to be used when communicating with each customer must
Communicate with at least three internal and at least three external customers in your workplace. Channel to be used when communicating with each customer must correspond to the channel which each customer uses to start initial contact with you. During initial contact, you must: o Greet and acknowledge each customer within the designated response time Designated response time refers to reword to the period within which service industry personnel is required to answer a customer's initial enquiry, usually prescribed by the organisation
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