Communication Obstacles and How to Overcome Them

Description:

Answer the following questions about recognizing, understanding, and overcoming communication obstacles, especially for a hospitality supervisor.

1. In your own words, list 5 obstacles to communication. Provide your own example for each of these obstacles. For reference, review Chapter 4, pp. 83-90.

2. a. Comment on the statement, When emotions are involved, the emotions become the message. Do you agree? Why or why not? Explain.

b. How does emotion block communication at work? Give an example from your own experience to support your answer.

3. a. Think of someone who you think is a really good listener. What do they do that makes them a good listener?

b. How do you think a first-line supervisor would be able to become an active listener? What is the best way to do this?

Submit your responses in at least 4 paragraphs