Communication Plan

Project success is dependent upon several factors, not the least of which is effective and efficient communication.

Assume you have just been assigned to manage an office renovation project for your company, a project that impacts several departments and several areas of the building. Some of these areas are common areas and are used by more than one department (e.g., printing, mailroom, and break room).

Although the project appears fairly straightforward, there are two challenges which have been made known to you. First, senior management has made it clear that implementing this change must not disrupt day-to-day operations as their customer base depends upon uninterrupted service. Second, you have learned that past projects have resulted in some departments getting correct and timely information while others did not. Demonstrate your understanding of the strategy required to manage communication with sufficient detail to ensure that:

• the correct information is delivered;
• the correct people receive that information;
• information is received at the right time; and
• information is received in the right format.

Your write-up should address the initial analysis of what is required, the actual communication activity, and how you ensure that your strategy is both effective and efficient.