Communication

Wholesome and Happy Foods is a farm-to-family grocery store located in the Pacific Northwest. The company recently installed four self-checkout lanes that allow customers to scan their own groceries and pay for their purchases using an automated checkout kiosk. The kiosks are monitored by a single attendant. In recent weeks, management has become concerned that some customers are not scanning all of the items that they bring through the self-checkout lanes.

Discuss your thoughts of the above, suggesting features and capabilities for the kiosks that would serve as control procedures, ensuring that all items brought through the self-checkout lanes are properly scanned and purchased. Further, do you think that the company will incur losses from people, who don't choose to scan one or two items here and there? Can the attendant even tell? Does management have a valid concern? How would they be able to tell that items have been stolen in this manner?