Companies strive in several respects to offer amazing customer services to either existing and potential customers with aims of retaining or bringing new customers on board. However, in the modern business environment, customer service goes beyond the traditional telephone support agent. It includes the firm's availability through email, web text message and social media. Several companies feel that customer support is more than just providing answers and an opportunity to market the brand names to customers. Many companies also provide self-service support so that customers can find their own answers at any time of the day or night.

A. Identify and discuss FIVE (5) post transaction elements of a customer service of a company?

B. Assess the extent to which customer explosion affects companies citing relevant practical examples?