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Company ABC, a multinational manufacturing corporation, produces electronic components used in various consumer electronics devices with high customisability that requires retooling and change of settings
Company ABC, a multinational manufacturing corporation, produces electronic components used in
various consumer electronics devices with high customisability that requires retooling and change of
settings for different product. The process includes several quality checks along the way as shown in the
diagram below. Despite having established quality management systems, the company is facing challenges
related to product defects, customer complaints, and declining market share. In response, the management
team decides to conduct a comprehensive review of their quality management practices and implement
improvements to enhance product quality, customer satisfaction, and organizational performance. As an
engineer, you are required to analyze the quality management challenges faced by the company and propose
a structured approach to address these issues. Consider the principles of Total Quality Management TQM
quality control techniques, and continuous improvement methodologies in your analysis. Outline specific
steps and strategies that Company ABC can adopt to revitalize its quality management system and regain
its competitive edge in the market
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