Company Background and Top Management ABC Company is a privately held craft-supplies distribution company with annual revenues of $275 million that operates out of San Francisco, CA with warehouses in Salt Lake City, UT and Columbus, OH. ABC sells through a wide array of business channels, including independent stores, chains, mass market, direct-to-consumer and e-commerce marketplaces. The company is 100% employee-owned with over four decades of experience and is the craft industry's leading provider of supplies and materials. ABC's management team consists of Joe Smith (CEO who has been with the company for 5-years), Mike Jones (CFO who recently joined the company), and Neil Armstrong (the Chief Revenue Officer who has been with the company for 10-years). In addition to his finance responsibilities, Mike Jones also has responsibility for the IT team which has been led by Jim Wright for the past 10-years. Due to competing priorities and a general lack of subject matter experience by Mike and the prior CFO, Jim has functioned completely autonomously his entire time in the role. All ABC corporate employees worked out of their San Francisco offices prior to the COVID pandemic. During the COVID lockdown, the CEO provided an option for employees to