- Company Background: The Mandarin Oriental Hotel in Bangkok is a five-star hotel on the Chao Phraya River's banks (Mandarin Oriental Hotel Group). Because of their successful and knowledgeable workforce, the inn is a global pioneer in the hospitality sector. For more than 135 years, the inn has had the choice of combining grandeur and comfort to make it a popular destination for visitors from all 4

1. over the world (Mandarin Oriental Hotel Group Limited). The lodging's aim is to satisfy and captivate its guests in order to keep them coming back. The company has prospered over the years as a result of its continuous improvement and unparalleled execution from its human resource (Lewis and Mottier, 2011). Selected a case study and identified the problem
2. Discerned the cause of the problem,
3. Analyzed the case and formulated alternatives to arrive at a recommendation, and
4. Described a plan of action to implement the students recommendation.

In addition, all of these steps are supported by research independent of the course assigned readings.

• Section One Problem Statement
• Section Two Literature Review
• Section Three Case Elements
• Section Four Case Solution
• Section Five Case Conclusions

Assignment Detail

• Section One Problem Statement: This section should provide an introduction to the case study selected for the final assignment. It should introduce the case and provide a detailed background of the subject company. It should also provide a description of the problem situation in which the subject company finds itself. There should be sufficient detail of the subject and its situation to provide the basis for identifying the problem it faces.

• Section Two Literature Review: This section provides a review of the research sources used to research and support the case analysis. Most of the research has already been conducted by the student, in preparing the prior two written assignments in units 3 & 6. In this section, students should take research performed for prior assignments, adding any newly found research and compose a coherent review.

• Section Three Case Elements: From the Problem Statement (Section 1), the third section will logically follow. This section of the paper should identify and provide analysis the root cause of the organizations problem. The root cause should be described in such detail as to provide sufficient information for a discussion within this section of the paper and of proposed solutions/recommendations to be discussed in the next sections.

• Section Four Recommended Action Plan: From the prior section -- Case Elements--the fourth section will select, from the alternatives discussed in Section Three, the best alternative and present it as the recommended solution. This section will provide a narrative as to why the recommended solution is the best alternative, with supporting logic and research. A high-level action plan which provides a description of implementation steps concludes this section.

• Section Five Case Solution: This section discusses the importance of the case study. This discussion takes the form of highlighting the issues discussed as well as their relevance and importance to the business world.

Assignment should be in ( 12 pages )