Company E has a new CEO who is keen on improving process efficiency. she has reviewed the process documentation for the HR management and payroll process and has asked to remove the requirement to conduct an exit interview with terminating employees as it appears to be totally inefficient.

a- Should agree to remove the exit interview? Why or why not?

b- If you would not agree to remove the exit interview, how would explain decision to the CEO?

c- If you remove the exit interview, will need to measure the process performance differently?