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(COMPANY HONDA) How do you determine CUSTOMER satisfaction, dissatisfaction, and ENGAGEMENT? How do you obtain information on CUSTOMERS' satisfaction with your organization relative to other

(COMPANY HONDA)

How do you determine CUSTOMER satisfaction, dissatisfaction, and ENGAGEMENT?
How do you obtain information on CUSTOMERS' satisfaction with your organization relative to other organizations?
How do you use VOICE-OF-THE-CUSTOMER and market data and information?

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