Company Name - W hotels.

Answer the following questions about the company.

1.) App - does the company have/provide a mobile App? What info is required to sign-up? What terms must be agreed to, to use the App? Finally, what are the features/benefits provided to the customer by the App?

2.) Customer Service: What feedback do you see regarding the company's customer service (Evidence ofresponses to customer complaints? Complaint resolution? Customergenerated ratings on the company/customer service?)