Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

Company S currently has three counters, each staffed by a single employee, and a single first-come- first-serve queue for all customers to join. You

image

Company S currently has three counters, each staffed by a single employee, and a single first-come- first-serve queue for all customers to join. You think that the current system is wrong. You would like to redesign the queues so that there is a dedicated queue and a dedicated server for each customer type (type 1, type 2, and type 3). No customers cross between servers. Type 1 clients arrive at a rate of 19 per hour. Type 2 clients arrive at a rate of 15 per hour. Type 3 clients arrive at a rate of 6 per hour. Each of the three serving employees takes an average of 3 minutes to complete a transaction. Assume inter-arrival and service times follow an exponential distribution. Find the total time in the existing system (waiting and service time). Round your answer to 4 decimal places.

Step by Step Solution

There are 3 Steps involved in it

Step: 1

To find the total time in the existing system waiting and service time we can use the MMc queuing mo... blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Project Management A Managerial Approach

Authors: Jack R. Meredith, Samuel J. Mantel,

7th Edition

470226218, 978-0470226216

More Books

Students also viewed these General Management questions