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Company X has been trying to shift company expectations to improve customer service. To help employees better understand the shift and what is expected of

Company X has been trying to shift company expectations to improve customer service. To help employees better understand the shift and what is expected of them, each of the three top executives set aside two hours each week to show employees the best ways to call and work directly with the organization's clients. What is this scenario an example of? Group of answer choices selling the culture changes culture creation by default communicating practices role-modeling behavior

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