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Compare and contrast the lean service system found within Southwest Airlines to Delta Airline in terms of cabin service, boarding process, baggage handling, and service
- Compare and contrast the lean service system found within Southwest Airlines to Delta Airline in terms of cabin service, boarding process, baggage handling, and service encounters.
- Recommend ways for the airline carriers to improve their lean operation systems in terms of speed and quality while reducing waste and costs. Explain your rationale.
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Supply Chain Management Strategy Planning and Operation
Authors: Sunil Chopra, Peter Meindl
6th edition
133800202, 978-0133800203
