Compare the following sets of message openers. Select the letter of the opener that illustrates a direct opening, then write an appropriate subject line for the selected opening paragraph. 1. An e-mail announcing a study: We have noticed recently a gradual but steady decline in the number of customer checking accounts. We are disturbed by this trend, and for this reason I am asking our Customer Relations Department to conduct a study and make recommendations regarding this important problem. Our Customer Relations Department will study the gradual but steady decline of customer checking accounts and recommend potential solutions