Answered step by step
Verified Expert Solution
Question
1 Approved Answer
Complete a service blueprint for each of the following banking transactions. Use the service actions listed in the tables below each name of a transaction.
Complete a service blueprint for each of the following banking transactions. Use the service actions listed in the tables below each name of a transaction.
a Make a savings deposit using a teller.
I Teller prints out receipt and hands to customer. III Lunch and rest breaks are managed based on waiting lines.
II Teller checks cash or check and enters amount. IV Cash is counted and reconciled with transactions.
tableCustomer actions,tableArrive and fill outdeposit ticket.tableWait in line ifnecessarytableHand teller cash orcheck and depositticketReceive receipt.,Leave.,bline of informationContact personsTeller greets customer.,,,,line of visibility tableBackstage contactsline of internal interaction:tableAccount isautomatically updated.SupportSchedules are set weekly.,Employees are paid.
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started