Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

Complete a WORD document with the following sections: Define standards and goals for your hot beverage product and customer service (use VOC as a template

Complete a WORD document with the following sections:

      1. Define standards and goals for your hot beverage product and customer service (use VOC as a template to gather information from the Discussion Forum in week 1), What KPI's or measurements will you put in place to ensure quality
      2. Set Policies and Procedures for each team member (e.g. cash, barista)
      3. Communication: Outline how the QA plan will be communicated
      4. Implement Procedures
      5. Get Feedback: how will you evaluate if your quality assurance plan has been successful? With employees, with customers?
      6. Measure results: Analyze the KPI's established and VOC
      7. Communicate results: how will you communicate to the team
      8. Sustainability: How will you ensure improvement is ongoing?

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Leading Strategic Change In An Era Of Healthcare Transformation

Authors: Jim Austin ,Judith Bentkover ,Laurence Chait

1st Edition

3319808826, 978-3319808826

More Books

Students also viewed these General Management questions

Question

What are some of the topics they study?

Answered: 1 week ago