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Complete a WORD document with the following sections: Define standards and goals for your hot beverage product and customer service (use VOC as a template
Complete a WORD document with the following sections:
- Define standards and goals for your hot beverage product and customer service (use VOC as a template to gather information from the Discussion Forum in week 1), What KPI's or measurements will you put in place to ensure quality
- Set Policies and Procedures for each team member (e.g. cash, barista)
- Communication: Outline how the QA plan will be communicated
- Implement Procedures
- Get Feedback: how will you evaluate if your quality assurance plan has been successful? With employees, with customers?
- Measure results: Analyze the KPI's established and VOC
- Communicate results: how will you communicate to the team
- Sustainability: How will you ensure improvement is ongoing?
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