complete the following task

Respond to this exercise by applying concepts learned in this Session such asemployee engagement,organisational citizenship,dysfunctional behavioursandmanaging for effectiveness.

Imagine that you are a manager in a local restaurant. There are many restaurants in town, making it a competitive business. You recognise that providing high quality, friendly service and having actively engaged employees is going to make the difference between your restaurant's success and failure.

A.Your management team decides to first addressorganisational citizenship(refer to definition in Chapter 1 of prescribed text)andemployee engagement(refer to definition in Chapter 1 of prescribed text)as drivers of high-quality customer service.

1. Identify yourtop three suggestionsof what your restaurant can do toenhance the engagement and citizenship behavioursof your employees. Post them to share your ideas with the class.

B. Your management team next decides that it will be important tominimise dysfunctional employee behavioursif the restaurant is to succeed.

2. Andidentifyyour top three suggestionsof what your restaurant can do tominimisethe occurrence of thesedestructive behaviours. Post them to share your ideas with the class.