Complete the following template for each area listed.

Current issues and trends Potential impact on Marino Enterprises
Social influences
Current issues List a minimum of two (2)	1. 2.
Current trends List a minimum of two (2)	1. 2.
Potential impact on Marino Enterprises List a minimum of one (1) impact from an issue and one (1) impact from a trend	Impact from an Issue 1)
Impact from a trend 2)
Political influences
Current issues List a minimum of two (2)	1. 2.
Current trends List a minimum of two (2)	1. 2.
Potential impact on Marino Enterprises List a minimum of one (1) impact from an issue and one (1) impact from a trend	Impact from an Issue 1)
Impact from a trend 2)
Economic influences
Current issues List a minimum of two (2)	1. 2.
Current trends List a minimum of two (2)	1. 2.
Potential impact on Marino Enterprises List a minimum of one (1) impact from an issue and one (1) impact from a trend	Impact from an Issue 1)
	Impact from a trend 2)
Technological influences
Current issues List a minimum of two (2)	1. 2.
Current trends List a minimum of two (2)	1. 2.
Potential impact on Marino Enterprises List a minimum of one (1) impact from an issue and one (1) impact from a trend	Impact from an Issue 1)
Impact from a trend 2)
Environmental influences
Current issues List a minimum of two (2)	1. 2.
Current trends List a minimum of two (2)	1. 2.
Potential impact on Marino Enterprises List a minimum of one (1) impact from an issue and one (1) impact from a trend	Impact from an Issue 1)
Impact from a trend 2)
Legal influences
Current issues List a minimum of two (2)	1. 2.
Current trends List a minimum of two (2)	1. 2.
Potential impact on Marino Enterprises List a minimum of one (1) impact from an issue and one (1) impact from a trend	Impact from an Issue 1)
Impact from a trend 2)

2. a) Document the sources used and how you accessed information to research for the previous question from the three (3) different sources nominated- Industry associations and organisations Personal observation and experience Plain English documents issued by government regulators that describe laws relevant to the hospitality industry

Category	Source and how you accessed the information
Industry associations Must list a minimum of two (2) associations accessed.
Industry related organisations Must list a minimum of two ((2) industry relevant organisations accessed.
Personal observation and experience, for any one of the following: Social Influences Political Influence Economic Influence Legal Influence Environmental Influence Technological Influence
Plain English documents issued by government regulators that describe laws relevant to the hospitality and events industries Must list a minimum of two (2) documents

b) Describe how you would use each of the other information sources listed below: Discussion with experienced industry personnel Industry accreditation operators Industry journals, reference books and seminars Libraries and media Networking with colleagues and suppliers Training courses you have attended Unions Developer of codes of conduct or ethics

Category	How you can source information to use
Discussion with experienced industry personnel
Industry accreditation operators Must list a minimum of two (2) accreditation operators and details on how the information was accessed.
Industry journals, reference books and seminars Must list a minimum of two (2) journals, two (2) reference books and two (2) seminars
Libraries and media Must list a minimum of two (2) libraries and two (2) media resources
Training courses Must list a minimum of two (2)
Developers of codes of conduct or ethics Must list a minimum of two (2)

3. Research current and emerging technology that can be used in the hospitality and events industries in the identified categories. Make suggestions of new and improved ways of doing things by recommending a current and emerging technology in each of the categories listed below, following the instructions in the template:

Type of technology	Name and brief description of technology	Advantages to using this technology in Marino Enterprises (how will it enhance the quality and work performance)	Barriers to using technology
Must list a minimum of two (2) advantages	Must list a minimum of two (2) barriers
Catering systems.		1. 2.	1. 2.
Applications for electronic devices and computers.		1. 2.	1. 2.
Computer aided dispatch systems.		1. 2.	1. 2.
Food Production Systems		1. 2.	1. 2.
Online booking systems		1. 2.	1. 2.
Reservations, operations and financial and tracking systems.		1. 2.	1. 2.
Project management systems.		1. 2.	1. 2.
Social media sites		1. 2.	1. 2.

4. Research and identify a hospitality and events based accreditation scheme and list- The rating's name The body responsible for the rating A brief description The potential benefits for Marino Enterprises

5. Research and identify a Code of conduct or practice and list- o The name of the Code/ Practice o The body responsible for the Code/Practice o A brief description o The potential benefits (if any) for Marino Enterprises

6. Research and identify compulsory training required of staff in the hospitality and events industry and list- o The name of the training o The Training organisation(s) that offer the training o A brief description of the training o The potential benefits (if any) for Marino Enterprises

7.In Questions 4,5&6 above, you have identified the relevant benefits and reason why Marino Enterprises should participate in accreditation schemes and training, as well as adhering to industry code of conduct.

List below at least two (2) potential impacts of non - compliance of each.

industry-based initiatives that promote quality assurance	Impact of Non-Compliance
Accreditation Scheme
Code of Conduct or Practice
Compulsive Training

8. Gold License caterer's accreditation is an industry accredited scheme.

Using the information provided in the Working in Industry - Handout (a) - Marino Enterprises Handbook, in the event Marina Enterprises participated in this scheme, outline below the individual staff member (job role), who you believe would be most appropriate to maintain each of the accreditation criteria listed below; Note: There could be numerous roles assigned to each of the following criteria. However: you must identify the role which you believe would be most appropriate in each accreditation criteria.

Accreditation Criteria	Identify staff member responsible to maintain
Maintain health inspection report (every 12 months)
Certificate of currency of workers compensation
Certificate of currency of public liability insurance for a min of $10 Million for each liability
Maintain Food Safety Programme
Maintain Food Safety Supervisor Certificate (QLD, VIC, NSW, ACT only)
Maintain annual fees ($160 member/ $570 non-member)

9. Identify below five (5) different event types. Include a diagram and outline of its function for each.

Event Type	Diagram	Outline the event type function

10 Using the five (5) event types you identified in Question 9, identify at least one (1) event product/ service that would suit that event type.

Event Type	Event Product / Service

11. Outline below, how the event industry may affect the following four (4) topics:

Topic	Your response
1) What is the community role in events
2) What is the effect on local amenities and facilities
3) Employment
4) Role of and impacts on local communities

12. Identify two (2) events that could be allied with the cross -over industries listed below.

Allied cross-over industry	Your response
1) Tourism
2) Hospitality
3) Entertainment
4) Culture
5) Sport

13. Identify five (5) potential career opportunities within the event industry.

14. Within the Australian events industry, quality assurance processes are very important. Research: ISO 20121 Event Sustainability Management System and outline its function and why an Event Organisation might participate in ISO 20121 and other quality assurance processes such as; a. Outline ISO 20121 function.

b. Why participate in ISO 20121 and other quality assurance processes?

15. Maintaining ethical practices are an important part of any role within the hospitality and events industries. Complete the table below, by identifying what action you would take in each of the following scenarios;

Scenario	What action you would take
A customer has confided in you that they are old friends with one of the other patrons, but lost contact over the year. The customer has requested you provide their contact details to them. What do you do?
The Marketing manager comes to you, and seeks your input for a brochure artwork. You notice the Event the brochure is for, is indicated at $199.00, but you know the event is $249.00, being $199 + $50 drink card. What do you do?
A client has enjoyed the service you have provided and offered you a free gift in the form of a salon treatment to express their gratitude. What do you do?
You have taken an event booking for May 27th. The client has not paid the deposit as yet (Still has 7 days to pay), but a friend of your is having a 21st birthday on May 27th and would like to book with you. What do you do?
A customer asks you for your wine recommendation from the menu. You don't drink wine and have no knowledge in which to base a recommendation. What do you do?
You are on site for an event and your colleague asks you take a bottle of Vodka to give to him later. What do you do?
A customer calls you over to the table and splits you $20 cash, and whispers to you, to take the money a tip and don't pool with the other colleagues on the shift. What do you do?

REFERENCE: SITHIND002