Components of stakeholder management - Ford and Ford (2009) ways resistance can be used productively - Bruch and Menges (2010) acceleration trap patterns - Symptoms of passive resistance A. Overloading, Multiloading, Perpetual loading B. Indentify all stakeholders, Establish what they expect, Check their past response to change, Use planned benefits, Address concerns C. Encourage dialogue, Clarify purpose, Consider new possibilities, Listen to the voices, Deal with the past D. Agreeing but not following through, Failing to implement, Procrastinating, Feigning ignorance, Withholidng information, Allowing change to fail