Compose a critical response essay-including, ideally, an introduction, at least three body paragraphs, and a conclusion -to the text below

The following article, "The Customer Is Always Right" is by Janet Wright and appears in The Business Resource (2020).

There's an old adage in the service industry: "The customer is always right." This guiding principle is in place to ensure quality service. The thought is, it doesn't matter how poorly a customer treats you, the service provider, because the customer is paying for a good or a service, and is, therefore, free to treat you in any manner he wishes. That means that however rude, however obnoxious the customer, you can't do anything but smile and nod, and provide quality service. If anyone out there thinks this is unfair, I have news for you: the customer is still always right...no matter what.

As the manager of one of the town's finest hardware stores, want to make sure my staff understands the most fundamental principle of business, and that is that the customer is always right, even if the customer is wrong - as in the case when the customer has not checked the owner's manual and angrily returns with an appliance that supposedly does not work. In this case, we, the staff, should be patient and show the customer how the appliance operates. Let the customer see how simple it is to make the thing work, and perhaps gently point to the manual.

Recently, one of my clerks asked a customer who complained why she bought the gadget in the first place if she did not know how to operate it.

Out of the corner of my eye, I heard what was going on, so I rushed over and said, "What's the problem?" We tinkered with the device for about thirty minutes or more. "You see," she said. "It doesn't work. I want my money back!" | turned to the clerk and told him to give the lady back her money. As I walked away, he sidled up to me and whispered, "She doesn't have the receipt." I said to him, "It doesn't matter. Give the lady back her money."

Several days later, my inventory girl reported to me that we do not actually sell the device that was returned. I sought out the young man who had dealt with the complainer-lady. "Look," he said when I jostled him, "that's why I asked for the receipt. I've seen her in here before. And she had tried the same thing with another clerk."

"Well, you should have told me that at the time," I replied. I was now a little angry. "You have got to watch out for these con artists that come into our store!" | continued with my voice raised. Several customers heard what I said, and two walked out.

"So how much money did you give her?" I asked the clerk. "I returned $29.95 plus the tax," he said. was miffed. I pondered the matter as I held the device in my hand. Then I got an idea. There is only one other operation like ours and it is across town, a similar hardware store. I know the owner, so I drove over to have a talk.

Indeed, the owner told me that his store had been selected to promote the gadget and that he had returned it to the manufacturer since it does not work. "Do you sell them?" he asked. "No, but..." I started explaining, but my jaw dropped as he got out his wallet and handed me twelve dollars.

"Sure," he said, "it's $10.35 plus tax, and keep the change; it's only a few pennies. By the way, I overheard some customers remarking that you folks do not ask for proof-of-purchase. Is that right?" "Well, there are only very few cases," I replied, "and we have great faith in our customers. As a rule, they seem like pretty honest people.