Compose a thoughtful response to the discussion below, Working on the finance team at a University, one process that I often encounter is submitting customer support ticketing system. I've noticed that sometimes these systems can be inefficient or slow in resolving issues, leading to frustration for both vendors and accounts payable. Accounts payable will miss important deadlines which voids many contract terms and agreements placed with the vendor. According to Mitre (2018) requirements "can be tested, verified, and/or validated, and are unique, complete, unambiguous, consistent, and obtainable, and [can be traced] to original business and mission needs. Improving this process by prioritizing ticket placed and improving response times could greatly enhance the overall vendors experience and increase satisfaction levels. Five functional requirements for this system include: 1) Automated categorization of tickets based on issue type to expedite routing and assignment to appropriate support agents, ensuring quick response times. 2) Integration with customer relationship management (CRM) software to provide agents with relevant customer information and history, facilitating personalized and effective support interactions. 3) Real-time notification system to alert agents of new tickets and impending deadlines, enabling proactive management of support queues and ensuring timely responses to customer inquiries; 4) Collaboration tools such as internal messaging and shared notes to facilitate communication and knowledge sharing among support team members, promoting efficient problem-solving and minimizing resolution times; 5) Analytics dashboard with customizable reporting features to track key performance metrics such as ticket volume, response times, and customer satisfaction scores, enabling data-driven insights for continuous process improvement and optimization