Computer Info System (CIS 003) class:

Project #12 Information Technology & Systems Impact on Organizations:

Based upon the presentation InfoSysDownload InfoSys.pptxDownload .pptx, how has Information Systems impacted organizations, Research ways an organization of your choosing has been impacted by IS.

Determine how IS is used today, compare today's processes with how processes were done in the past and how technology has impacted the organization (benefits) .

• Describe problems the organization experienced in making technology changes?
• Also, what impact the organization expects new technologies such as exponential technology or AI will have in the future.

Deliverable will be a report (not an essay) detailing your research. You may choose between a text or presentation document. Do not zip this document, submit un-zip.

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a Course Basics 3 Information Technology (IT) on Information Systems (15) 3 Nature of Technology & Work 3 People/T he Organization a Data/Data Bases/Data Analysis 3 Information 3 Communications I \"1'21 6111 PM Efficiently Is The extent that processes consumes resources quicker cheaper better Results: with consistency . Doing things with greater accuracy Efficiency Measures: . cycle time per unit, transaction, or labor cost; . queue time per unit, transaction, or process step; . Idle time per unit, available and non-productive; . resources (dollars, labor) expended per unit of output; . cost of poor quality per unit of output; percent of time items were out of stock when needed; . percent on-time delivery; and . inventory turns. 10Effective Is How Well The Process Accomplishes it's intended purpose Results; The processes are characterized or described! Effective Measures: . Quantitative/Qualitative, Target vs Actual, Expectation vs Reality, Good/Bad/Mediocre, Upper/Middle/Lower . How well a sub-process output meets the requirements of the next phase in the process (internal customers); and . How well the inputs from the external suppliers meet the requirements of the process. 11\fStrategy? Johnson and Scholes (Exploring Corporate Strategy) define strategy as follows: . "Strategy is the direction and scope of an organization over the long-term: which achieves an advantage for the organization through its configuration of resources within a challenging environment, to meet the needs of markets and to fulfill stakeholder expectations". http://tutor2u.net/business/strategy/what is_strategy.htmSupporting Organizational Strategy * Organizational Learning Going beyond automation . Identifying patterns and trends . Learning to improve day-to-day process steps Total Quality Management (TOM) . Monitoring an organization to improve quality of operations, products, and services 14Doing Things Smarter Strategic Planning Steps; . Create a vision: setting direction . Create a strategy: defining goals . Create targets: performance standards 15IS for Competitive Advantage IS provide organizations competitive advantage by; Providing Strategic Systems & Functional improvements: . Fast Market Response . Greater Product Value . Higher Quality Allows for Higher Prices Apple Draegers Super Market Organic Food 16Competitive Strategies Types: Low-Cost Leader . Best prices on goods/services . Examples: Fry's, BigLots, Tuesday Morning Differentiation . Best products or services . Examples: Sprouts, American Tire Co, Costco * Value Provider (middle-of-the-road) . Reasonable quality, competitive prices . Example: Michael's, I-Hop, Kohls 17A competitive advantage is an advantage over competitors gained by offering consumers greater value, either by means of lower prices or by providing greater benefits and service that justifies higher prices. 18Competitive Advantage Being Competitive by: Establishing A Strategy Deploying technologies that are: . Faster, Cheaper & Better than competitors & . Innovative Uses of Technology Raise Barriers Establishing Alliances or Partnerships 19\fTypes Of Computer Information Systems Decision Support Systems (1970) Management Knowledge-Base Information (expert) Systems Systems Office (1960) (1980s) Automation (IS) Systems (1980) Transaction Processing Systems (1950s) Computer-Assisted Systems (Robotics) (1980s) 20\fTransaction Processing System Captures the organization's events and transactions Input . Documents, requests or Devices Output . Reports, invoices, checks or response(s) 22Transaction Processing System Produces detail reports . Specific detailed information about routine activities Produces responses . Device activation . Audio or displayed information Used by Lower managers . Principally supervisor . Assisting with operational decisions -LLI Basis for MIS and DSS 23\fManagement Information System Supports tactical decisions through interactivity and reports Provides overviews of organizational activities Draws from multiple sources Filters inputs and outputs Helps spot patterns and trends * Used by Middle/Functional managers 25DECISION SUPPORT SYSTEM TPS MIS Data Data Model Base TPS DSS Query Processing Data Responses Charts & External Graphs Report(s) Data 26Decision Support System Supporting strategic decisions Inputs . Mostly summarized transaction data and information . Related external data . A Model Base Outputs . Flexible demand reports and visuals 27Decision Support System o Mainly top and middle managers 4- Helps make strategic decisions I: Effecting events and trends inside and outside of the organization .3 Utilizes analytical tools I: These simulations or models can be used to project trends and determine possibilities for reacting to changing conditions A 18 Organizational Trends 3 Technology Infusion : Virtual Environment 3 Management Issues a Reengineering s Total Quality Management a Health Issues \fTechnology's Impact . equipment and/or technique that enhances organization activity. . . t. Changed what is clone it who does it t. when it's clone t where it's done t how it's clone Technology Impacts Education Digital Imagery Point-ofSale Transactions o Planning & Obtaining Travel Keeping In touch Job Search and Application o Social Engineering 35 Technology Impacts Education Digital Imagery Point-ofSale Transactions o Planning & Obtaining Travel Keeping In touch Job Search and Application o Social Engineering Technology Impacts Education Digital Imagery Point-of-Sale Transactions : Planning & Obtaining Travel Keeping In touch Job Search and Application Social Engineering 37Virtual Environments Integrates computer & communications technologies . Virtual Offices (Zoom) . Real time interaction . Collaborative networks . VE Issues . Technology Failures . Coordination 38Management Issues Change Resistance . Employee Empowerment Employee Management . People Displacement Attrition, Downsizing and Outsourcing . Uncertainty . Lack of trust 39An Information System Is . . . Hardware, software, F ii. P and telecommunications networks used to collect, create, and distribute useful information to users Reengineering t. Workow 8L Employee Monitoring o Rethink & redesign of processes t. Redesign Core processes o Encourage process innovations .3 Best for processes with organizational impact A 40 Total Quality Management (TOM) * Called Continuous process improvement Requires participation at all levels of an organization * Changes attitudes and behavior towards the organization 41Employee Empowerment o The Authority to act and make decisions on their own . Old style - \"Boss Worker" - inhibited knowledge ow and innovation a New style -task/goal oriented teams utilizing collaborative tools 42 Attrition, Downsizing & Outsourcing Includes; .3. Job/skill Obsolescence e Teleworking @- The Global Workforce 4- Reducing the workforce size by; a Loss of middle management a Collapsing hierarchy n Outsourcing 43 Health Issues Physical . Stresses a Vision - lost of eye acuity o Injuries - Repetitive stress o Mental - Irritability and Depression . American Disability Act Environment . E-Waste o Pollution 44\fPurposes of Information Systems? - Decision Making To Or facilitate And/Or Problem Solving Information System Functions To provide users with appropriate information that; 1. Enhance Productivity using Efficient & Effective tactics 2. Supporting Organizational Strategy, 3. Competitive Advantage, 4. To impact Organization culture. 6Productivity: Getting the right things done with minimum resources * Components of Productivity are; : Being efficient, getting things done using minimum resources to maximize the desired results, - Being effective, the degree of success. 7Efficiency Is The extent that processes consumes resources quicker cheaper better Results; with consistency . Doing things and gitatersodoraey Efficiency Measures: . cycle time per unit, transaction, or labor cost; queue time per unit, transaction, or process step; . Idle time per unit, available and non-productive; resources (dollars, labor) expended per unit of output; cost of poor quality per unit of output; percent of time items were out of stock when needed; . percent on-time delivery; and . inventory turns. 8