ComputetotalcostsforeachofHostedSP'sfourprivatecustomers & four multi tenantusingActivityBasedCosting.

a. Computetotalcostsforthesecustomersusingthecurrentcostingmethodology.

b.ComputecontributionmarginsforeachofthesecustomersusingtherevenuesidentifiedinthecaseandtotalcostscomputedusingABCandthecurrentcostingmethodology.

Clients Boo.com GovWorks InfoSpace Webvan Total- Private Cloud Inktomi MicroStrategy Pets.com Think Tools All Other Multi Tenant Total- Multi Tenant Both PC and Multi Tenant Type of customer Private Cloud Private Cloud Private Cloud Private Cloud Multi-Tenant Multi-Tenant Multi-Tenant Multi-Tenant Multi-Tenant Monthly Recurring Revenue Initial Hardware Costs $458,425.60 $637,417.71 Seats $55,232.00 54,018.45 48,863.40 53,407.35 211,521.20 13,408.80 13,231.65 10,500.65 11,827.50 48,968 60 547, 270.08 582,140.12 2,225,253.51 56,316.96 78,066.74 48,302.99 $43,761.75 $226,448.44 Tickets 13,020 12,963 12,036 13,689 51,708 8,036 8,603 8,123 8,210 32,972 106 104 101 405 75 76 69 300 IT Deliv. Hours 10 8 8 35 5 5 7 6 365 388 423 Escalated Minutes 61 67 50 238 43 38 42 521 684 922 Clients Boo.com GovWorks InfoSpace Webvan Total- Private Cloud Inktomi MicroStrategy Pets.com Think Tools All Other Multi Tenant Total- Multi Tenant Both PC and Multi Tenant Type of customer Private Cloud Private Cloud Private Cloud Private Cloud Multi-Tenant Multi-Tenant Multi-Tenant Multi-Tenant Multi-Tenant Monthly Recurring Revenue Initial Hardware Costs $458,425.60 $637,417.71 Seats $55,232.00 54,018.45 48,863.40 53,407.35 211,521.20 13,408.80 13,231.65 10,500.65 11,827.50 48,968 60 547, 270.08 582,140.12 2,225,253.51 56,316.96 78,066.74 48,302.99 $43,761.75 $226,448.44 Tickets 13,020 12,963 12,036 13,689 51,708 8,036 8,603 8,123 8,210 32,972 106 104 101 405 75 76 69 300 IT Deliv. Hours 10 8 8 35 5 5 7 6 365 388 423 Escalated Minutes 61 67 50 238 43 38 42 521 684 922