Concept Check: Customer Service Standards i Most every type of business and service agency provides customer service or support. True or False When assisting customers, you should let them know how busy you are so they know theyre not the only one with issues. True or False It can cost times as much to attract a new customer as it costs to keep an old one. Multiple Choice two five ten twenty-five Multiple Choice 5% 10% 15% 20% Which of the following is NOT a common-skill set needed by customer service workers as discussed in the text? Multiple Choice Customer service Problem-solving Financial Communication The foremost job of the customer service worker is to Multiple Cholce guide customers through the buyer's journey. research competitors so they can communicate the benefits of their own products over the competitors. interact with customers, clients, constituents, and so forth on behalf of a company or organization. provide feature suggestions to the product development team. Perhaps the most effective way to find out what customers want is to Multiple Choice ask customers. read studies. ask salespeople. look at sales data. Quite often customers aren't sure exactly what they need to do, only thot they have a problem: it is yout job to help find a resolution. True or False