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Concept Question Asmt #3 #1) According to David Garvin, there are multiple dimensions of quality. Which specific dimension of quality is the following product designed

Concept Question Asmt #3 #1) According to David Garvin, there are multiple dimensions of quality. Which specific dimension of quality is the following product designed to satisfy? (2 points)

https://www.youtube.com/watch?v=jNIMzckz5xY

#2a) Explain Kano's model. (2 points) 2b) Using Kano's model of customer requirements, two examples of the following for customers of Panera (https://www.panerabread.com/en-us/home.html). (2 points)

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