Conceptual Framework The following presented the conceptual framework of the present study: INDEPENDENT VARIABLE Demographic profile of the respondents in terms of: A) Age B) Sex C) Employment Status D) Years of Service DEPENDENT VARIABLE Perceived employees' satisfaction on the hybrid work setup in term of: A) B) c) D) E) Hybrid set-up sustainability Longevity of the hybrid work set-up; Job Autonomy Digital social support Monitoring mechanism Action Plans to maximize hybrid work set-up and improve employee satisfaction in the BPO industry FEEDBACK