conclusion and solution

Case Study: Banks in talks with SASSA over social grants payments Banks are in talks with the South African Social Security Agency (Sassa) to find a solution for the distribution of grants, the Banking Association of South Africa said on Wednesday. The organisation said it had been "working tirelessly with Sassa since 2017" to find the best method of paying social grants. "The existing banking infrastructure and products can cost-effectively and securely deliver social grants without abuse, " it said in a statement. "Banks have identified 8,2 million existing beneficiary accounts, of which 2,6 million have been used to pay grants of R3 035 992 513 in April." Sassa, tasked with distributing social grants that cost the government more R150bn a year, has been embroiled in governance challenges, since the agency failed lo appoint a new payment contractor to replace Cash Paymaster Services (CPS). In 2014, the Constitutional Court ruled that the contract the agency signed in 2012 with CPS's parent company, Net1 UEPS, was illegal and invalid, because correct processes were not followed. In March, the Constitutional Court extended CPS's contract for another six months, ending September 2018, so that cash payments for 2.8 million beneficiaries could continue in the interim. The SA Post Office was in the past considered as a possible platform to distribute social grants, as Sassa scrambled to find a replacement. The banking association said the intended memorandum of understanding would ensure that practical solutions could be implemented through the application of both SASSA and banks' infrastructures and resources. "It is foreseen that many more beneficiaries will start using their existing bank accounts for grant payments over the next few months," it said. The banking association has 32 members, made up of local and international banks. The extract above provides a brief picture of the task of one particular government agency, that the South African Social Security Agency (SASSA), and its struggle to deliver services to man thousands of beneficiaries of social grants, old age pensions, and disability grants. Keeping in mir the requirement of just administrative action by government, discuss how this agency and oth agencies that must also deliver services, adhere to the requirements of lawfulness, reasonablenes fairness, and offering services in a way that is not arbitrary and is in the interests of the citizens