Question
Conduct Interviews for Receptionist Position (Roleplays) You have conducted a preliminary screening of candidates and removed all candidates who failed to meet the selection criteria
Conduct Interviews for Receptionist Position (Roleplays)
You have conducted a preliminary screening of candidates and removed all candidates who failed to meet the selection criteria of knowledge of phone systems, answering, hold and transfer functions as required.
You are left to two (2) potential candidates which meet the required selection criteria.
For this activity you need to conduct two (2) interviews with two (2) different candidates for the Receptionist Position.
Follow the steps below with each candidate and record the interviews (roleplays) as indicated in the below Interview Record Sheet:
- Schedule interview and advise candidates of the time, date and location of the interview (face-to-face or online)
- Conduct interview and ask the eight (8) interview questions you developed in Activity 3.
- Obtain two (2) referee contact details from each candidate
- Assess the candidate's skills against the selection criteria
Make assessment of candidate suitability and decide which candidate will be short listed (You must select only one (1), and base that selection on the most suitable candidate based on merit in accordance with the NCT HR Management Policy & Procedure
- on merit in accordance with the NCT HR Management Policy & Procedure)
| Selection Criteria - (Receptionist)
|
During the roleplay, use language suitable to diverse audiences. Ask questions and listen carefully to gather, interpret or evaluate information.
You may choose to hold this roleplay with any of the following individuals:
- Friends
- Family
- Colleagues
You are required to record the interviews. You must record the interviews on a video format such as MP4/ MOV/ WMV/ AVI/ on your phone/ on your computer or similar. You may use, Zoom Meetings or similar record features should you choose to conduct an online meeting.
|
Note: record the roleplays in the Interview Record Sheets below
Receptionist Interview Record Sheet 1
| Name of Candidate #1 | ||
| Location of interview | ||
| Date of interview | ||
| Time of interview held | ||
| Record skills against selection criteria (Tick () if candidates skills match the selection criteria) |
| |
| ||
| ||
| ||
| ||
| ||
| Question #1 Record the question you asked the candidate | ||
| Question #1 response Record candidate's response | ||
| Question #2 Record the question you asked the candidate | ||
| Question #2 response Record candidate's response | ||
| Question #3 Record the question you asked the candidate | ||
| Question #3 response Record candidate's response | ||
| Question #4 Record the question you asked the candidate | ||
| Question #4 response Record candidate's response | ||
| Question #5 Record the question you asked the candidate | ||
| Question #5 response Record candidate's response | ||
| Question #6 Record the question you asked the candidate | ||
| Question #6 response Record candidate's response | ||
| Question #7 Record the question you asked the candidate | ||
| Question #7 response Record candidate's response | ||
| Question #8 Record the question you asked the candidate | ||
| Question #8 response Record candidate's response | ||
| Referee Contact Details Provided | 1 | |
| 2 | ||
| Record Outcome Tick () if the candidate will be shortlisted or not. Outcome Rational Record assessment detailing why the candidate was shortlisted/ unsuccessful. |
| |
Complete the interview start and finishing time below:
| Interview Start Time | Interview Finish Time |
| ____________ am/ pm | ____________ am/ pm |
Receptionist Interview Record Sheet 2
| Name of Candidate #2 | ||
| Location of interview | ||
| Date of interview | ||
| Time of interview held | ||
| Record skills against selection criteria (Tick () if candidates skills match the selection criteria) |
| |
| ||
| ||
| ||
| ||
| ||
| Question #1 Record the question you asked the candidate | ||
| Question #1 response Record candidate's response | ||
| Question #2 Record the question you asked the candidate | ||
| Question #2 response Record candidate's response | ||
| Question #3 Record the question you asked the candidate | ||
| Question #3 response Record candidate's response | ||
| Question #4 response Record candidate's response | ||
| Question #5 Record the question you asked the candidate | ||
| Question #5 response Record candidate's response | ||
| Question #6 Record the question you asked the candidate | ||
| Question #6 response Record candidate's response | ||
| Question #7 Record the question you asked the candidate | ||
| Question #7 response Record candidate's response | ||
| Question #8 Record the question you asked the candidate | ||
| Question #8 response Record candidate's response | ||
| Referee Contact Details Provided | 1 | |
| 2 | ||
| Record Outcome Tick () if the candidate will be shortlisted or not. Outcome Rational Record assessment detailing why the candidate was shortlisted/ unsuccessful. |
| |
Complete the interview start and finishing time below:
| Interview Start Time | Interview Finish Time |
| ____________ am/ pm | ____________ am/ pm |
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Contemporary Logistics
Authors: Paul R. Murphy Jr., A. Michael Knemeyer
12th edition
134519256, 9780134520322 , 978-0134519258
