Conduct your gap analysis.

Calculate the gaps between demand and supply. Use each of the demand estimates to show possible gaps. Note how the number varies due to different values of demand estimates.

Does it appear that you will be overstaffed or understaffed?

Choose the demand estimate you think will be more reasonable. Why did you make this choice? Assume that the organization tells you they expect the need to be a long-term need. They would like to hire new employees.

 

Currently, PIP employs 350 FTES in the front desk/guest relations job The average FTES for the job is 350/month Some months are busier than others. Summer demand is highest. In summer, PIP employs an average of 389 FTES The number of front desk/guest relations associates increased 3% each year for the past 3 years Each FTE can serve about 140 guests. "Guest" is defined as the person who rents a unit for their group; so, a family of 5 would be defined as one guest for this ratio. The projected number of guests for next year is 52,500. Each FTE averages about $2,371.00 in add-on services (e.g., beach umbrellas and chairs, tours, rental fees for equipment, etc.). Next year's estimate of add-on services is expected to be approximately $665,000. The organization found that Customer Service Rating predicts how many FTES are needed in the FD/GR job. Please see the regression analysis in the accompanying Excel file. The intercept or constant is (-23.015) and the beta weight for CS Rating is 93.907. The company would like to have a Customer Service Rating of at least 4.5. (Note: I ran the regression analysis for you, but I included the data so that you can run it as well and compare to my results). Included on the next page is the transition probability matrix from the last 2 years. These jobs are considered comparable to each other, but Front Desk/Guest Relations (FD/GR) Associates often move to other jobs in order to gain more operational experience. Note: The numbers in parentheses indicate the number of FTES in each job currently).