Conflict does not help people believe that they are powerful and capable of controlling their own lives. 2. A conciliator is a trusted third party who acts as a catalyst for the continuation of dialogue in a deadlock with an aim of leading negotiating parties to an agreement without interfering with the actual decision-making. 3. Personality traits refer to the enduring characteristics that describe individual's behaviour. 4. The role of mediator is to hear evidence and make final decision, both of which should be abided by. 5. Bluffing is an example of unethical conduct in negotiation in which a negotiator makes false promise or threat when they don't actually mean it. 6. The absence of sufficient negotiable variables being used is not a major cause of negotiation deadlock. 7. According to Thomas (1977) accommodating conflict resolution style should be used when one found out that they were wrong. 8. Global negotiation means that there are no cultural differences in approach across national borders. 9. Independent tribunal, professional bodies, industry experts and lawyers are best placed to act as arbitrators. 10. "I have already gone too much further than I intended to go" This statement represents reinforcement of a final offer.