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Conflict Management Styles FORCING/COMPETING (My Way) High concern for self and low concern for others; assertive and uncooperative. Encourages aggressive tactics; Other parties needs are

Conflict Management Styles

FORCING/COMPETING (My Way)

High concern for self and low concern for others; assertive and uncooperative. Encourages aggressive tactics; Other parties needs are largely ignored. Relies on formal authority to force compliance. Is appropriate when:

  • quick, decisive action is vital
  • an unpopular solution must be implemented
  • there are safety or security issue or a deadline is very near

When is this style appropriate?

COLLABORATING (Win Win)

A problem-solving style that is high on both assertiveness and cooperativeness. High concern for self both self and others

Enables both parties to win, although, may require substantial negotiation. Parties take the time to confront the issue and cooperatively identify the problem

generate and weigh alternative solutions; select a solution

  • appropriate for complex issues
  • inappropriate for resolving conflicts rooted in opposing value systems

COMPROMISING (Half Way)

Intermediate in both assertiveness and cooperativeness. Compromises are not optimal solutions. Give-and-take approach with moderate concern for both self and others

  • Appropriate when parties have opposite goals or possess equal power
  • Is inappropriate when overuse would lead to inconclusive action

AVOIDING (No Way)

Low concern for both self and others needs; low assertiveness and cooperativeness. Avoiding is a deliberate decision to take no action. May involve either passive withdrawal from the problem or active suppression of the issue. Appropriate for:

  • trivial issues or when emotions are flared
  • when the costs of confrontation outweigh the benefits of resolving the conflict
  • Inappropriate for difficult and worsening problems

ACCOMMODATING (Your Way)

More of a concern for others rather than for oneself

Rooted in humility, as conflicting

Parties emphasize what they have in common

  • Appropriate when it is possible to get something in return
  • Inappropriate for complex problems

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