Conflict resolution and conflict management are common day-to-day activities in most projects and office environments. As a group, let's identify the Top 5 sources of conflict in a BPO agreement for project management services. Let's identify one source at a time, and discuss whether or not each of you feels that it ranks in the Top 5 sources of conflict. As I read your exchanges, I will make a determination as to whether or not enough evidence has been provided to justify its inclusion into our Top 5 list.