Conflict Resolution Assignment

As a broker, you welcome new business opportunities. You value your work, and are

aggressive in building new relationships with clients as well as your peers. As

brokers you are constantly under pressure to outperform and build a strategic

portfolio that will continue to build and grow, helping your bottom line and your

brokerage.

You recently landed a new client whose business will give your portfolio a boost

with you and the brokerage. The client is one of the largest manufacturers of

microprocessor chips used for various electronic devices, including Apple and

Samsung. His revenues for the past $3$ years accumulate to $30MM$ and securing him

as well as his contacts is the biggest deal you have come across.

Prior to the meeting one of your colleague gives you some additional information

that will help secure the business including vendors, personal interests and growth

strategies. Without it$,$ you are confident that you can help persuade the client to

move part of their portfolio over, with the intent to eventually move the entire

business operations to your firm.

Just prior to the meeting, you fall ill and do not feel comfortable with pursuing but

do not want to cancel on the client because you understand the importance of their

time. You have the option to have your colleague who gave you some of the prior

information to step in and feel this choice is the best option to win the account. They

agree and feel that this would create a long$-$term relationship for the client as well

as the brokerage.

Upon return from your illness you discover that your colleague has left you out of

the conversation, and the client was signed and secured with them, not you. This not

only upsets you, but you have lost a significant piece of business. As a broker you

work on commission and feel this proves to be extremely unprofessional. You

schedule a meeting with your manager to resolve this issue.

In a $500-$word essay, and using the $5$ options of conflict resolution, Conflict

Management Styles

Avoid

Accommodate

Collaborate

Compete

Compromise

illustrate how each of resolution would apply? What steps would you take to ensure

the outcome you desire? Use at least $2$ additional sources to support your work.

What are some of the mental and health issues faced and caused in this scenario? In

a $500-$word report, outline how these issues can be resolved. Use at least $1$

additional source to support your work.