Conflict Skills AssignmentStep One:Complete the Conflict Styles Questionnaire below.

Instructions:Listed below are 15 statements. Each strategy provides a possible strategy for dealing with a conflict. Give each a numerical value(i.e., 1=Always, 2=Very often, 3=Sometimes, 4= Not very often, 5= Rarely, if ever.)? Don't answer as you think you should, answer as you actually behave.

____a. I argue my case with peers, colleagues and coworkers to demonstrate the merits of the position I take. ____ b. I try to reach compromises through negotiation. ____ c. I attempt to meet the expectation of others. ____ d. I seek to investigate issues with others in order to find solutions that are mutually acceptable.

____ e. I am firm in resolve when it comes to defending my side of the issue. ____ f. I try to avoid being singled out, keeping conflict with others to myself. ____ g. I uphold my solutions to problems. ____ h. I compromise in order to reach solutions.

____ i. I trade important information with others so that problems can be solved together. ____ j. I avoid discussing my differences with others. ____ k. I try to accommodate the wishes of my peers and colleagues. ____ l. I seek to bring everyone's concerns out into the open in order to resolve disputes in the best possible way. ____ m. I put forward middle positions in efforts to break deadlocks.

____ n. I accept the recommendations of colleagues, peers, and coworkers.

____ o. I avoid hard feelings by keeping my disagreements with others to myself.

Scoring: The 15 statements you just read are listed below under five categories. Each category contains the letters of three statements. Record the number you placed next to each statement. Calculate the total under each category.

STYLE

Competing/Forcing Shark Collaborating Owl Avoiding Turtle Accommodating Teddy Bear Compromising Fox

RESULTS:

TOTAL

a.______ d. _____ f. _____ c._____ b._____

e. _____ i. _____ j. _____ k.______ h.______

g. _____ l. _____ o. _____ n.______ m.______

Your Dominant Style is your lowest score Your Back up Style is your second lowest score

(Please continue on the next page.)

Step Two: Read this list of the"Do's and Don'ts of Conflict":DON'T:

oYell oCry oBlame oShame oSwear oBe Physical oCall Names oInterrupt oDemand oBe Superior oThreaten oGunnysack oSay "Never" or "Always"

DO:

oDiscuss your goals oUse "X-Y-Z" statements ("When you do "X" in situation "Y" I feel "Z")oBe positive oBe a good listener oAcknowledge the other person's feelings oSay "I am hurt" rather than "I am mad" oTake a time-out if you need it oSay,"I'msorry.Pleaseforgiveme."

Step Three:Type responses to each of these questions below. oWhat was your Dominant Conflict Style in the questionnaire?

oWhat was your Backup style in the questionnaire? oDo you agree or disagree with the results of the questionnaireare the results reflective of

the way you really handle conflict? oDo you think that overall, you handle conflict well or do you think that you need

improvement?Refer to the "Do's and Don'ts of Conflict"list to answer this question. (Please write a 200-300 word response for this question.)