Congratulations!

You have recently won the prestigious award of "Up and Coming Chef of the Year" at the Hospitality and Catering Associations Annual Awards Night and have been approached by a group of Angel Investors who are every keen to invest in you and your potential new restaurant.

After many conversations you have almost reached an agreement, but there is one more thing they need from you before they sign off, a clear understanding of your vision of customer service, the service standards you want to achieve and how you will ensure that your standards comply with or are better than current industry standards and how you will ensure the standards you implement will be adhered to by everyone working in your new restaurant.

1. Outline how you will manage the three (3) moments of truth.