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Consider a company that provides two services using the same basic process. Service A is relatively complex, and has 15 opportunities for a defect. Service
Consider a company that provides two services using the same basic process. Service A is relatively complex, and has 15 opportunities for a defect. Service B is relatively simple, with only 5 possible defect opportunities. The company produces 500 units of A and 1000 units of B. A total of 10 defects are experienced in service A and 17 defects are experienced in service B. What is the DPMO (Defects Per Million Opportunities) for the overall process? A 5,400 B 2,160 C 3,400 D 1,700 E 3,200
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