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Consider a customer satisfaction survey, where customers can use one the following ratings to indicate their satisfaction: extremely dissatisfied, somewhat dissatisfied, neutral, somewhat satisfied, extremely
Consider a customer satisfaction survey, where customers can use one the following ratings to indicate their satisfaction: extremely dissatisfied, somewhat dissatisfied, neutral, somewhat satisfied, extremely satisfied. Using an appropriate similarity measure, calculate the similarity between a customer who is extremely satisfied and a customer who is somewhat dissatisfied.
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