Consider a scenario where a service failure occurs. How should managers handle service recovery, and what strategies can be employed to regain customer trust and loyalty? Discuss.

Service Recovery

$-$ Immediate response promptly

$-$ Apologize Sincerely

$-$ offering extra service $($FOC service$)$

Service Recovery Strategies:

$-$ Compensation $($package$/$solution$)$

$-$ Preventive actions

$-$ Follow up after recovery $($act promptly$)$

$-$ Customize oriented