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Consider a telecommunication service provider. You have the following quarterly data: STATISTICS TYPICAL CONSUMER Number of referrals per period (n=n1+ n2) 5 of which, customers

Consider a telecommunication service provider. You have the following quarterly data:

STATISTICS

TYPICAL CONSUMER

Number of referrals per period (n=n1+ n2)

5

of which, customers that joined due to the referral (n1)

3

of which, customers that would have joined anyway (n2)

2

Marketing cost per period (Mty)

$30

Average gross margin (Aty)

$78

Cost of referral (aty)

$15

Acquisition cost savings (ACQ1ty and ACQ2ty)

$10

Yearly discount rate (r)

15%

Calculate CRV of a typical customer for one year (over 4 quarters).

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