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consider at least two ( 2 ) of your google's main sites and / or apps. Describe the following for each site / app: a
consider at least two of your google's main sites andor apps. Describe the following for each siteapp:
a Objectives
b Goals
c Key Performance Indicators KPIs
Audience Traffic Analysis. Based on what you know about how the goals of these sitesapps what do you think good targets would be for the following metrics:
a Loyalty. You may measure your customers loyalty by analyzing how many times the same people visit the site during a specific timeframe. What do you think would be a good repeat visitor goal within a given month, for your sites
b Recency. Provides insight into the length of time between visits. Ideally, how much time should elapse between each visitors visit to google sites
c Length of Visit. Provides an understanding of the quality of your interaction with the customer, and differs based on goals. A content site might want the time spent to be as long as possible, however a customer support site should want this number to be low. Ideally, how long would you like visitors to spend on google sites
d Depth of Visit. During a time period how many pages should customers typically view ongoogle sites This may be tied to length of visit.
Qualitative Feedback. Finally, examine google sites and assess whether there is any opportunity for realtime visitor feedback voice of the customer about their user experience? Sometimes this appears in the navigation, other times as a popup window after youve spent time on the site
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