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Consider healthcare agencies that you've had experience in, and identify what customer needs are important for this business to meet? (Be sure to include assumed

Consider healthcare agencies that you've had experience in, and identify what "customer needs" are important for this business to meet? (Be sure to include assumed requirements, marketplace requirements, and love-to-have requirements.) Relate these needs to one of the eight dimensions of patient-centered care and identify strategies to improve the patient experience

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