Consider the end of case questions and the issues uncovered. Respond to the following questions in your analysis for this discussion board (Note: These are Not the end of case questions but ask you to extend your thinking further!)

1. You are the restaurant manager and have just been promoted to hotel manager as Dinsmore did not survive the visit and quality breaches. What are you going to do first to address some of the issues discussed in the readings?
2. Your head of the housekeeping group is meeting with you later today to discuss some of the changes you hope to implement. How will you get them on board with your changes and what do they need to do their jobs successfully?
3. How can you convince your customers that the quality has improved and to attract business?
4. As you've seen all the COVID-19 guidelines for re-opening businesses and keeping customers and employees safe, what else do you need to consider now in your plans?