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Consider the following before you begin writing: - Open with a short buffer statement indicating that you received and understand the request - Communicate that
Consider the following before you begin writing: - Open with a short buffer statement indicating that you received and understand the request - Communicate that you value the customer's business - Provide an accurate, objective summary of the issue the customer encountered - Communicate what the cases are designed to protect and what is covered under the warranty - Deny the request for a new phone without being abrupt, insulting, or accusatory - Offer an alternative solution to the customer - Make any alternative solutions easy for the customer to understand and simple for the customer to take action - Close the message cordially
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Consider the following before you begin writing:
- Open with a short buffer statement indicating that you received and understand the request
- Communicate that you value the customer's business
- Provide an accurate, objective summary of the issue the customer encountered
- Communicate what the cases are designed to protect and what is covered under the warranty
- Deny the request for a new phone without being abrupt, insulting, or accusatory
- Offer an alternative solution to the customer
- Make any alternative solutions easy for the customer to understand and simple for the customer to take action
- Close the message cordially
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