consider the following case:

Consider the following case study Hotel YOB is a boutique hotel in Cenang Beach, Langkawi. Currently, the hotel started out as a 20-room boutique hotel. Mr Bakar, the hotel's founder and chief executive officer designed the hotel with a 'east-meets-west' architectural theme. Hotel YOB is located 2 km from Cenang Beach on the Straits of Malacca, 3 km from Underwater World Langkawi and 8 km from Langkawi International Airport. The rooms feature tile floors and high ceilings fitted with modern amenities that will make guest's accommodation in Langkawi a comfortable one. The hotel offers complimentary Wi-fi, as well as terraces with seating. There is an outdoor saltwater pool and a terrace. The hotel pledges in providing excellent customer service with high-quality individually designed rooms and a top-class dining experience. The hotel is rated 3-star with its unique architecture, adapted to design and build concept. FIGURE Q1 shows Hotel YOB's organizational chart. The departments in Hotel YOB's Resort is like any hotels. Chief Executive Officer Customer Food & Human Service Finance Beverage Engineering Resource Sales Director Director Director Director Director Director Housekeeping Front Office Reservation Maintenance Venue Supervisor Head Chef Manager Booking Catering Manager Manager Coordinator Manager FIGURE Q1: Hotel YOB Resort Organizational Chart Recently, Hotel YOB has recently expanded its resort by building another 120 rooms However, with the additional 120 room, the reservations and reception manager, Miss Jenny has become increasingly worried about the level of service. Ms Jenny says, "When we had 20 rooms it was easy to provide a quick check in with our registration forms and folder of repeating customers. But now, it can be chaotic, particularly at checkout time when everyone can arrive 5 mins before check out time expires. The reception just can't cope with this high volume." She goes on to explain, "I used to have 3 receptionists and they all knew what to do, I now have 6 and they don't seem to understand the reservation process, I endedup with double-booked rooms and all sorts of problems that I have to fix. I wish I had time to sit down and make a clearer process and train everyone, but at the moment, I have too much to do making sure the customers are happy." The problems at Hotel YOB's reception create problems for housekeeping. Mr Rizwan, the housekeeping manager explains, "They don't seem to have a clue which rooms are occupied, and which aren't. My poor ladies are running from room to room trying to figure out which ones need a full service clean and which are occupied and need tidying. We're fed up of striping and re-making beds when the customer is staying in the room. Ms Jenny needs to sort this out; she just can't cope on reception now and is making more work for us." Mr Zain, the maintenance manager claims that his department has difficulties in keeping track with the repairs in the new rooms. "We are quite manageable with 20 rooms, but 120 rooms could be a bit too much for us. It is not a manpower issue. Not yet. It is more keeping track on the maintenance schedule, assigning technicians to a job and others. With 20 rooms, I only use a simple spreadsheet but with 120 rooms means that more rooms to maintained and schedule to keep up, so coordinating all these is problem." Mr Bakar is deeply troubled by the teething troubles that Hotel YOB is having, he concludes: "Maybe scaling up the hotel was not a good idea. I'm scared I will lose my loyal customers. I think we need a more efficient way of serving our customers and monitoring our service. I think for us to continue we need to think carefully about our processes and use technology to help us know our customers and serve our customers better." Mr Bakar propose that Hotel YOB to replace its existing information system with a new enterprise wide information system. Mr Leon, the Engineering Department's Manager is the project manager for the system development. You part of the development team. There are several business processes that involves several business functions. Mr Leon requested that you prepare a proposal of an enterprise information system (EIS) for Hotel YOB for a business process as a pilot. The proposal consists of two parts: Part A: The Business Process and Part B: EIS Design. In Part A: The Business Process, the management wants to know which business process that you suggest being selected as the pilot for the EIS. The management is adamant to know why thebusiness process is chosen for this pilot project. The project manager requested that you draw the process diagram of the business process. Part E: Enterprise Information System is the section that describes the enterprise information system design. Firey, the proposed infon'nation needs to be described. The management wants to know how the proposed enterprise information system could address the relevant issues mentioned in the case study. The database developers need to have an idea on the data model for the proposed EIS. The user interface designers want to know about the input and output design. It is suggested that two relevant input screens and two sample output screens to be included in the proposal