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Consider the following five key performance indicators (KPIs): (1) return on equity; (2) earnings per share; (3) process error rates; (4) process delay time; (5)
Consider the following five key performance indicators (KPIs): (1) return on equity; (2) earnings per share; (3) process error rates; (4) process delay time; (5) order-delivery time. Of these five KPIs, how many are non-financial measures?
a. 3
b. 2
c. 1
d. 4
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