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Consider the following scenario and create an email using the ACE process. You work in the marketing department for GreenStar Books. Your team's current task

Consider the following scenario and create an email using the ACE process.

You work in the marketing department for GreenStar Books. Your team's current task is to implement Booker Ace, a new online feature that uses a book buyer's tastes and habits to recommend new books for future purchase.

You need data summarizing results of a test done with Booker Ace, evaluating its book recommendations and comparing them to recommendations made by friends and acquaintances of customers, as well as other computer-based systems. Preliminary results from earlier tests showed that Booker Ace compared favorably to these other sources. Before GreenStar rolls out the product, your boss, Monica Wells, the Marketing Manager, has asked you to obtain the final data to make sure Booker Ace is as good as it appears to be.

Ved Sharma, the senior engineer who originally headed up Booker Ace, has this crucial data. He is extremely conscientious but also in high demand company-wide, causing him to get "frequently distracted." Monica Wells has told you that Ved helped set up these tests, but he may require some prompting to familiarize himself with what he needs to find.

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