Consider the Graduate Student Admission Process. Apply the heuristics from Appendix A in order to improve the process. Justify every redesign heuristic and describe where you apply it to the process and how the process is changed because of it. In particular, keep these two points in mind as you redesign the process: Does the redesign create or solve ethical problems, i.e. situations where multiple stakeholders are in conflict? Describe the situation and how you try to deal with it. The university wants to expand overseas. It has already leased buildings in Accra and Dhaka and partnered with a private educational corporation in Cairo to deliver some of its programs in these locations.

Answer for the first part is below

Heuristic 1: Redesign the process to make it more efficient The first heuristic is to redesign the process to make it more efficient. In the case of the Graduate Student Admission Process, this means making the process more streamlined and efficient to reduce the overall time and resources required. One way to make the process more efficient is to reduce the number of steps involved. For example, currently, the process requires that students first submit their applications, then wait for a decision from the admissions committee. If the admissions committee could make decisions on applications as they are received, this would reduce the overall time required for the admissions process. Another way to make the process more efficient is to automate some of the steps involved. For example, current students, have to submit their transcripts and test scores manually. If these could be submitted electronically, it would save time and resources.

Heuristic 2: Redesign the process to make it more user-friendly The second heuristic is to redesign the process to make it more user-friendly. In the case of the Graduate Student Admission Process, this means making the process easier to understand and navigate for students. One way to make the process more user-friendly is to provide clear and concise instructions at each step of the process. For example, currently, the instructions for applying are long and confusing. If these instructions were rewritten to be more concise and easy to understand, it would make the process easier for students to follow. Another way to make the process more user-friendly is to create a more intuitive and user-friendly interface for the online application system. For example, currently, the interface is difficult to navigate and does not provide clear instructions on how to complete the application. If the interface were redesigned to be more user-friendly, it would make the process easier for students to complete the application.

Heuristic 3: Redesign the process to make it more effective The third heuristic is to redesign the process to make it more effective. In the case of the Graduate Student Admission Process, this means making the process more likely to result in students being admitted to the program. One way to make the process more effective is to make the admissions criteria more clear. For example, currently, the admissions criteria are vague and confusing. If the criteria were made more clear, it would make the process more effective in terms of admitting students who are qualified for the program. Another way to make the process more effective is to streamline the decision-making process. For example, currently, the admissions committee takes a long time to make decisions on applications. If the decision-making process were made more efficient, it would make the process more effective in terms of admitting students in a timely manner.

Heuristic 4: Redesign the process to make it more responsive The fourth heuristic is to redesign the process to make it more responsive. In the case of the Graduate Student Admission Process, this means making the process more responsive to the needs of students. One way to make the process more responsive is to provide more flexibility in the application deadline. For example, currently, the deadline for applying is fixed. If the deadline were made more flexible, it would make the process more responsive to the needs of students who may not be able to meet the fixed deadline. Another way to make the process more responsive is to provide more flexibility in the admissions criteria. For example, currently the admissions criteria are very rigid. If the criteria were made more flexible, it would make the process more responsive to the needs of students who may not meet all of the criteria.

Heuristic 5: Redesign the process to make it more sustainable The fifth heuristic is to redesign the process to make it more sustainable. In the case of the Graduate Student Admission Process, this means making the process more sustainable in terms of the resources required to run it. One way to make the process more sustainable is to make the application fee more affordable. For example, currently, the application fee is $75. If the fee were reduced, it would make the process more affordable for students and more sustainable in the long term. Another way to make the process more sustainable is to make the admissions criteria more flexible. For example, currently the admissions criteria are very rigid. If the criteria were made more flexible, it would make the process more responsive to the needs of students and more sustainable in the long term.

Heuristic 6: Redesign the process to make it more equitable The sixth heuristic is to redesign the process to make it more equitable. In the case of the Graduate Student Admission Process, this means making the process more equitable in terms of the admission of students from different backgrounds. One way to make the process more equitable is to make the admissions criteria more flexible. For example, currently, the admissions criteria are very rigid. If the criteria were made more flexible, it would make the process more responsive to the needs of students from different backgrounds and more equitable in the admission of students. Another way to make the process more equitable is to create a more diverse admissions committee. For example, currently, the admissions committee is made up of faculty members from the same department. If the admissions committee were made up of faculty members from different departments, it would make the process more equitable in terms of the admission of students.

Heuristic 7: Redesign the process to make it more global The seventh heuristic is to redesign the process to make it more global. In the case of the Graduate Student Admission Process, this means making the process more accessible to students from different countries. One way to make the process more global is to make the application fee more affordable. For example, currently, the application fee is $75. If the fee were reduced, it would make the process more affordable for students from different countries and more accessible to a global audience. Another way to make the process more global is to create an online application system. For example, currently, the application process is paper-based. If the application process were moved online, it would make the process more accessible to students from different countries and more convenient for a global audience.

(pls help with the next 2 questions )

Capture the resulting to-be model in BPMN

Explain the impact of the changes you propose in terms of the performance dimensions of the Devil's Quadrangle