Consider the suggestions presented in Chapter 9 of the course text for minimizing defensiveness: (a) establishing and maintaining rapport, (b) being empathetic, (c) observing verbal and nonverbal cues, (d) minimizing threats, and (e) encouraging employee participation. For the second part of your assignment: Reflect on your video recording or presentation by generating alternative statements or actions that you would make. Evaluate your verbal and nonverbal response by identifying strengths and areas of opportunity. Identify ways of minimizing defensiveness that were not presented satisfactorily