Consider two pieces of communication, one good news and another one bad news. You can choose from possible examples below or think of your own examples. . Good news examples: authorization of a car loan, winning a competition, congratulations letter. Bad news examples: declining of a loan, denial of employment, missing item reported not found. Determine the essential components of each communication. What makes the good news, good? What makes the bad news, bad? (not just the words, but the overall language and tone of the message). What similarities and differences are there in the two communications? .